Any returns must be authorized in writing by Graphene Laboratories Inc. To receive an RMA (Return Merchandise Authorization ) number and shipping instructions, please fill out the Contact US form and include your order number.
Customer may return any new, unopened items within 30 days of receiving merchandise for a refund less shipping and handling, and potentially subject to a 10% restocking fee. The customer is responsible for shipping costs on all merchandise not returned due to defect. Customers should expect to receive their refund within and up to four weeks from the date on which returned merchandise is received at Graphene Laboratories Inc. Graphene Laboratories will notify the customer via email upon arrival of their returned merchandise.
The aforementioned policy does not apply to custom projects. It is solely within the discretion of Graphene Labs whether or not to offer returns for custom work.
Defective merchandise may be returned for a full refund, less initial shipping and handling, or exchanged for replacement goods within 60 days of customers' receipt of merchandise. If the customer desires a replacement sample, Graphene Laboratories will pay for return shipping, as well as the shipment of replacement merchandise. Merchandise is considered defective if it is not within an admissible range of the product specifications listed online, or if it arrives damaged or contaminated. Merchandise is not considered defective if it does not work for a particular application, but still meets the product specifications. The "Applications" sections within product descriptions are considered potential, and are not a guarantee of product efficiency for any application. Graphene Laboratories products are exclusively for research.
**Please note when order contains hazardous material, shipping is limited via UPS Ground Service.